SUPPORT SERVICE
We deliver Oracle Talent achieving undeniable cost savings for our customers.
We have our own recruiting team with more than 20 years’ experience in the Oracle market, and deep knowledge of the resource’s availability in all locations.
We can staff your team getting the BEST COST/BENEFIT depending on the skills needed and geography.
Our Support Models
DEDICATED RESOURCES & TEAMS
This is the option we love the most: ITCROSS as part of your team. We can be YOUR TEAM, and alleviate support tasks and small projects.
We deliver best-in-class resources, for the time you need, and you will have day-to-day contact with them as if they were your own employees.
The service includes:
- Profiles data gathering.
- Staffing or recruiting process and requirements validation (if needed), including English level interview and ERP technical interview.
- Final Interview with candidate.
REGIONAL HELP DESK SUPPORT
One single vendor for all the subsidiaries in the Americas and Europe, solving language, tax requirements and time zone issues in one team.
The service includes:
- Simple SLA with service coverage
- Oracle Cloud ERP or JD Edwards products
- Development, Integration Support and Enhancements
- Continuous-improvement approach for incidents solving
- Bilingual resources
- Resources within your same time zone
- Localization support: North America, Latin America, Europe
- Access to ITCROSS ticket system, monthly reports for a service follow-up
IN-HOUSE SUPPORT
Need Oracle resources to be your own employees? We know how difficult it is to build a team. There are different options depending your location and flexibility, and we can share that knowledge with you, providing the right resources for you.
The service includes:
- Profiles data gathering.
- Recruiting process and requirements validation, including English level interview and ERP technical interview.
- Final Interview with candidate.
- Two-months warranty