SUPPORT SERVICE
Life after the implementation: Simplify Oracle support in all locations
Dedicated Talent & Teams
The support option we love the most with
JD Edwards customers: ITCROSS as part of your team.
The service includes:
Fix-price, attractive rates, yearly contract.
JDE Functional, Development or CNC resources.
Resources located in both, Americas or EMEA’s time zones.
Single resources or complete teams.
Recruiting process with deep validation of customer’s requirements.
Candidates English level validation.
Candidates JD Edwards technical validation.
Candidates localization technical validation.
Final Interview with candidate and customer.
Continuous Cloud Support Model
Oracle Cloud ERP post-implementation life requires an ongoing partner, capable of deeply collaborating with your business.
The service includes:
Fix-price, attractive rates, yearly contract.
Oracle quarterly upgrades and enhancements analysis support.
Functional, OiC and OCI tasks’ Support.
Resources located in both, Americas or EMEA’s time zones.
Regional support features: bilingual team, localization and tax requirements for Latin America and Europe knowledge.
Testing Automation.
Simple SLAs.